Welcome to Reading Resolved's Terms of Service.
TERM
This agreement starts on the date when both parties sign it and will continue until it is terminated. You may terminate the agreement by giving us written notice at least two weeks in advance. If there is no activity in your account for three months, any outstanding hours will be forfeited, and your account will be closed.
CONFIDENTIALITY
.We take the privacy and security of your personal information seriously. We only collect the necessary information required to provide our services to you. This information is accessible to our instructors only to carry out their duties. We store personal information in a secure manner to ensure that only authorized individuals can access it. We will not disclose your personal information to any person or entity outside of Reading Resolved without your express written consent, unless required by law or in an emergency.
LIABILITY
We take all reasonable steps to ensure that our programs and services are provided in a safe environment by qualified individuals. However, we are not liable for any injury to your child or damage to your child's personal property arising from their participation in our programs and services.
CONSENT
I authorize the Reading Resolved team to administer first aid to my child and to secure medical care for my child in an emergency as deemed appropriate.
I grant permission to Reading Resolved to take photographs and videos of my child's work, without including their face or name, for the purpose of promoting Reading Resolved and its services. I understand that these photographs and videos may be used on Reading Resolved's website, social media accounts, and other marketing materials. I waive any right to inspect or approve the photographs or videos or the use to which they may be put, and I release Reading Resolved from any and all claims arising from the use of the photographs and videos, including any claims for defamation, invasion of privacy, or infringement of moral rights. If a parent does not wish for their child's work to be shared in this way, they must notify Reading Resolved in writing.
INSTRUCTORS
We will make every effort to find a suitable instructor for you once payment has been made. However, instructor availability may vary depending on instructor availability, expertise, and student schedule. If you have any concerns about an instructor, please share them with Ms. Khan (Director) to allow an opportunity for resolution.
INSTRUCTOR SOLICITATION
Instructors contracted by Reading Resolved are not allowed to accept direct employment or referrals from our clients.
CLIENT-INSTRUCTOR EXPECTATIONS
We expect all parties involved to act in a professional manner. Any behaviors that contravene this standard must be reported immediately to the Director. Decisions about what actions to take will be made by the Director in consultation with the affected parties.
ATTENDANCE AND CANCELLATION BY STUDENT
Attendance is required for all scheduled tutoring sessions. If you need to cancel a session, please provide us with 24-hour notice by email. If you give us 24-hour notice, one missed session per month may be rescheduled otherwise charged within the same month or adjusted in the following month's fee. All other missed sessions will be charged. If you fail to provide 24-hour notice before a missed session, it will be charged.
CANCELLATION BY THE INSTRUCTOR
If an instructor cancels a class, you will receive an email notification directly from the instructor. Any missed lesson(s) due to the cancellation will either be rescheduled for a later date or adjusted in the following month's invoice.
DISCONTINUATION /TERMINATION NOTICE:
We kindly request that clients provide a minimum of two weeks' notice when discontinuing our services. In the event that a client chooses to discontinue services with less than two weeks' notice, the following policy regarding refunds will apply:
Balance Retention: If a client discontinues our services without providing the required two weeks' notice, any remaining balance with us will not be refunded.
Balance Return: However, if a client adheres to the two weeks' notice policy, we will gladly return any remaining balance to the client.
Instructor Spot Guarantee: Please note that if a client places a hold on classes for a period exceeding two weeks without a confirmed date of return, the spot with the same instructor may not be guaranteed upon resumption of services. While we strive to accommodate your preferences, instructor availability after a two-week hold without a confirmed return date cannot be guaranteed.
PAYMENT & RATE REVISION POLICY
Payment for tutoring services must be made in full by the end of the month in which the invoice is received. The invoice will be for the upcoming month of tutoring services, and payment must be made in advance for that month or before the new student starts receiving tutoring services. If payment is not received before the start of the tutoring month, services will be discontinued on the first day of the tutoring month until payment is made in full. If you fail to make timely payments, we reserve the right to cancel tutoring services without further notice. If you discontinue tutoring services due to payment failure, we cannot guarantee a spot with the same instructor.
In situations where a client is unable to make the payment due to some unavoidable circumstances, please email the Director ( Sakina Khan) for an extension.
Reading Resolved reserves the right to increase the fee for the Reading Resolved service by $5/session annually upon the completion of each tutoring year. This increase may occur with or without prior notice.
METHOD OF PAYMENT
Payments can be made by:
email transfer to: readingresolved@gmail.com
By check payable to Reading Resolved
PayPal - readingresolved@gmail.com (for International payments)
www.wise.com - https://wise.com/share/sakinasadiqk (for International payments)
A $40 service charge will be levied on NSF cheques. If payment is not received within 7 days of the NSF notice, tutoring services may be discontinued until payment is made in full. A $45 service charge will be levied on subsequent NSF cheques.
RECEIPTS:
Reading Resolved will provide a receipt for every payment received
Thank you for taking the time to read and review our terms and conditions. We value your trust in our services and look forward to providing your child with the highest quality tutoring experience. If you have any questions or concerns, please do not hesitate to reach out to us.
We appreciate your business and wish you and your child all the best.